judibola Casino & Sportsbook Service Notice
We at judibola operate an online gaming and sportsbook platform available only where applicable local law permits. This notice explains the legal framework under which we operate, who may access our service, and the responsibilities users bear when they do.
Our services include football markets (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports (Mobile Legends, Free Fire, PUBG Mobile), and deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Before you access judibola, read the following carefully.
Service Availability and Jurisdiction
We do not offer our services in jurisdictions where online wagering or gaming is prohibited by law. Users are entirely responsible for verifying that their access to and use of judibola comply with the laws and regulations of their own jurisdiction. We do not represent, and do not warrant, that judibola is legal in any particular country or territory. If you are uncertain whether access to judibola is lawful where you are located, you should not proceed.
We operate from a central platform and serve users across multiple regions where local law permits such services. Our infrastructure, payment processing, customer support, and account verification systems are designed to serve users across Indonesia—including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta—and we maintain support channels in English and Indonesian. However, access from jurisdictions where online gaming is restricted or prohibited is not permitted.
Verify your jurisdiction before access
We recommend you consult a legal professional in your jurisdiction if you are unsure whether online gaming is permitted where you reside.
Account Eligibility and User Responsibility
By creating an account on judibola, you confirm that you are of legal age to enter into binding contracts under the laws of your jurisdiction and that you are not prohibited by law from using online gaming or sportsbook services. You also confirm that you are not a resident of, nor accessing judibola from, any jurisdiction where such services are banned.
We require all users to complete account verification (Know Your Customer, or KYC) before making a withdrawal. This process includes submitting a government-issued ID (Indonesian national ID, passport, or driver's licence) and proof of address (utility bill, bank statement, or government letter dated within the past three months). Verification typically completes within 24 hours on weekdays. Accounts that fail to complete KYC or that are found to breach local law will be suspended and funds returned to the original payment method.
You agree that you alone are responsible for any breach of local law arising from your use of judibola. We are not liable for penalties, fines, or legal consequences that result from your use of the platform in a jurisdiction where it is prohibited.
Data, Privacy, and Legal Compliance
We at judibola collect personal data only as necessary to provide the service: your name, date of birth, email, phone number, residential address, government ID, and payment information (e-wallet or bank account details). This data is used to verify your identity, process deposits and withdrawals, detect fraud, and comply with anti-money-laundering regulations. A separate Privacy Policy details how we store, encrypt, and protect your information. We do not sell your data to third parties; data is shared only with payment processors and legal authorities when required by law.
We retain your account data for five years after account closure to comply with financial regulation and tax obligations. You may request an export of all data we hold about you via the Account section on judibola or by contacting our support team; exports are provided within 30 days. Deposit and withdrawal history, including transaction dates, amounts, and payment methods, is archived for regulatory compliance and may be disclosed to relevant authorities if compelled by law.
Our Commitments and Limitations
We at judibola undertake to maintain clear payment terms, transparent account statements, and accessible customer support. Our support team responds to live-chat inquiries within subject to verification during business hours (Monday–Friday, 09:00–18:00 Jakarta time) and to email inquiries within 24 hours on weekdays. For account recovery, withdrawal delays, KYC verification inquiries, or payment disputes, contact support through the Contact section on the platform or email our dedicated support address.
We do not guarantee that the platform will always be available without interruption. We perform maintenance, security updates, and system upgrades that may temporarily take judibola offline. We will provide notice via email if scheduled maintenance is planned. We are not liable for losses incurred due to temporary service unavailability, network interruptions, or acts beyond our control (such as payment processor outages or bank system failures).
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, the funds are transferred to judibola immediately upon your confirmation in the e-wallet app. Disputes regarding e-wallet transfers are handled directly with the e-wallet provider. Bank transfers (mobile banking, local payment, online payment, e-wallet) may take 1–4 business hours during banking hours. Withdrawals are processed within 1–3 business days; delays may occur if your KYC is pending, if the withdrawal amount is unusually large, or if your bank requires additional anti-fraud review. We will investigate any withdrawal that remains pending after 3 business days and work with your bank to trace the transfer.
We do not offer refunds on deposits, losses, or winnings. Once funds are deposited to your judibola account and transferred between accounts, they become your responsibility. Disputes must be reported to our support team within 30 days of the transaction; we will investigate and respond within 5–10 business days.
Contact for Legal and Compliance Inquiries
If you have questions about the legality of judibola in your jurisdiction, about data handling, or about any aspect of this notice, contact our support team via live chat (Monday–Friday, 09:00–18:00 Jakarta time) or email. For formal legal inquiries or regulatory compliance questions, please email our legal contact address as listed in the Footer of the platform. We aim to respond to all inquiries within 24 hours on weekdays.
This notice is not a substitute for legal advice. If you are uncertain about the legality of your use of judibola, we recommend consulting a legal professional in your jurisdiction before proceeding.